Before commissioning HOMcreations please take the time to read through my Terms of Service.

Payment:
A non-refundable 30% deposit is required to secure your place in the commission queue. The remaining total must be paid before any work is started. Commission openings are timed well in advance to enable payment plans if necessary. Small items must be paid in full upfront.
Payments are taken strictly via Bank Transfer. Upon receiving payments, receipts are always issued as confirmation of payment and for peace of mind.
I have a great track record with clients and always do everything I can to make the commission process as stress free and enjoyable as possible.

The commission queue is usually kept to approx 4 suits at a time with a mixture of Digitigrade fullsuits and partials. All commissions must initially come with a head. Returning clients may commission additional parts and bodysuit commissions. I will not work on or repair another makers work. The queue and progress made on the queue can be viewed at any time on Trello. Updates are also frequently posted in the HOMcreations client group chat on telegram.


I do NOT work to strict deadlines. Due to the complex nature of my work, its often impossible to accurately judge how long a costume will take to make due to the experimental elements that some designs require. I will not sacrifice high quality work for a quick turnaround. I aim to provide my clients with the best work I possibly can.

Warranty
Should your suit have any issues upon receipt due to maker error, please get in touch and allow me to resolve any issues in the unlikely event that the suit doesn’t fit or something is wrong during the suits first outing. This must be done within 14 days of receiving your suit. The costume must be cleaned before being sent to me for repairs. Repairs will not be offered if there has been obvious excessively rough treatment of the suit.

Shipping
I am not responsible for any shipping costs including additional fees such as customs charges. Shipping is an additional payment that is calculated upon completion of the suit. Insurance is a legal necessity and I will not risk my business by falsifying the value of the suit.  The full shipping amount must be paid by the client upon completion of the suit.

Cancellations and refunds
In the rare vent that a commission is cancelled, refunds are awarded depending on how much work has been completed at the time of cancellation. The deposit is NOT refundable.
I reserve the right to cancel a commission for any reason. Rude, unreasonable or problematic clients will not be tolerated and will immediately be blacklisted and commissions cancelled.
In the event that a client stops communicating, they will have 1 month to respond and if no communication occurs the project will be considered abandoned. The suit will be altered and resold.
Returns are NOT accepted due to the unique, custom nature of commissions.

Duct Tape Dummies MUST be made with great care. Failure to provide a well-made dummy can result in your commission being cancelled. You will be sent a fully detailed instructional guide with video tutorials to refer to before to make your DTD, please follow this as closely as possible.

You MUST Be over 18 to commission me. This is the law in the UK and I will not work with anyone under the age of 18 nor will I work with any parents or guardians on behalf of their children.

Work in Progress Updates
Work is photographed and sent for approval at key stages during the build. Once these are approved you cannot make additional changes further down the line (i.e. if the base has been approved and I have began the furring process, I cannot go back and rework the base) My goal is to create a costume that you love, please help me do that by communicating clearly!
If changes begin to sound unreasonable or are happening far too frequently, additional charges will be issued due to increased time, materials and complexity.
I will not work in another makers style. Please ensure that you have researched my work thoroughly and genuinely enjoy and want my style of work before commissioning. If you’re unsure if I offer something, just ask!

Allergies
I work from home in a small flat with my dog, Saphira. Whilst the workroom is completely inaccessible to her, I cannot guarantee a 100% allergen free workspace.

Personal information
Any information and details given during the commission process are strictly between myself and the client. This also applies to the client with my own personal information, do NOT share any details such as my address, phone number etc. I do work from home and it should be noted that knowing my address is NOT a free invite to visit, this is a huge invasion of privacy and will not be tolerated. 

Disclaimer
I am not responsible for any injury obtained whilst wearing your costume. I issue a health and safety guide with every single suit I make advising the best ways to look after yourself in costume.
It is your responsibility to take breaks and know your limits.
Be sensible!